Amazon Connect: How to record outbound calls
I am trying to set outbound call recordings for my Amazon Connect contact centre but am unsure in which part of the flow to add the Set call recording behaviour. I have attached my contact flow if someone can please point out where exactly I need to add that particular block. I have it just before the Transfer to queue block but it still does not record the callback.
amazon-web-services amazon-connect call-recording
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
add a comment |
I am trying to set outbound call recordings for my Amazon Connect contact centre but am unsure in which part of the flow to add the Set call recording behaviour. I have attached my contact flow if someone can please point out where exactly I need to add that particular block. I have it just before the Transfer to queue block but it still does not record the callback.
amazon-web-services amazon-connect call-recording
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
add a comment |
I am trying to set outbound call recordings for my Amazon Connect contact centre but am unsure in which part of the flow to add the Set call recording behaviour. I have attached my contact flow if someone can please point out where exactly I need to add that particular block. I have it just before the Transfer to queue block but it still does not record the callback.
amazon-web-services amazon-connect call-recording
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
I am trying to set outbound call recordings for my Amazon Connect contact centre but am unsure in which part of the flow to add the Set call recording behaviour. I have attached my contact flow if someone can please point out where exactly I need to add that particular block. I have it just before the Transfer to queue block but it still does not record the callback.
amazon-web-services amazon-connect call-recording
amazon-web-services amazon-connect call-recording
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
edited Nov 13 '18 at 6:56
John Rotenstein
68.4k775119
68.4k775119
asked Nov 13 '18 at 1:17
pattskepattske
11
asked Nov 13 '18 at 1:17
pattskepattske
11
asked Nov 13 '18 at 1:17
pattskepattske
11
11
add a comment |
add a comment |
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