Odtnhj

My apologies in advance if this comes down to my being an Apple newbie.

We recently released an app that asks for the following permissions:

• mic


• storage


• camera

When a work colleague installed the app it only asked her if it could use her camera. Her phone is:

• iOS 12.1


• iPhone 7

The app works fine on other such devices just not on hers.

Here are the lines of code where we ask (we're using react native but given the above I seriously doubt this is a react native issue):

Camera (this is the one that works):

var camera_request =

 rationale : 
 
 title: ""Video Interview" would like to access the camera",
 message: "The app needs access to the camera so that it can record your responses to the interview questions."
 
; 

const response = await Permissions.request('camera', camera_request);

The other requests are very similar so I've missed out the rationale for the sake of brevity.

Mic:

const response = await Permissions.request('microphone', microphone_request);

Storage:

const response = await Permissions.request(Platform.OS == 'android' ? 'storage' : 'mediaLibrary', storage_request);

If she goes to Settings, Video Interview she isn't offered the option to switch these permissions on. All she sees is this:

I suspect her phone is returning the iOS equivalent of "you may never have this and don't ask again" when asked for mic and storage. Can we code around this? Or is there a toggle on her phone she needs to flip?

A search for "mic permissions missing" turned up such suggestions as this:

• 
  iOS Microphone Option Not in App Settings Even Though Permission was Given (permission wasn't asked for but we are asking for it)


• 
  https://discussions.apple.com/thread/7934112 (She doesn't have Settings, General, Restrictions on her phone - it's not there)


• 
  https://apple.stackexchange.com/questions/326094/on-my-iphone-i-cant-give-my-apps-access-to-the-camera-microphone-etc (tried rebooting - no effect; she is reluctant to try a reset)

Other suggestions boil down to "reset your phone."
But we are very reticent about telling customers "you need to reset your phone" unless there is absolutely no other alternative.

Any coding or config suggestions gratefully (very gratefully) received.
If this question is in the wrong forum please point me in the right direction.

TVMIA,

Adam.